Tickets with
full context.
Every ticket opens with the customer's deal history, invoice status, active projects, and prior tickets in the sidebar. Your agents never ask "remind me what you bought from us?", they can see it.
Support, with the customer record in view.
The helpdesk module is the same database your CRM, billing, and projects already use. Agents see everything, with one click, no "I'll need to look that up and email you back."
One inbox. All channels.
Email, chat, social DMs (Instagram, Facebook), web form, in-app, all into one inbox, with the right ticket numbering, ownership, and SLAs.
- Email + chat + social + portal
- Round-robin / skill-based routing
- Owner + watcher + collaborator roles
- Internal notes vs customer-visible
SLAs that
actually work.
Per-tier, per-channel, per-issue-type SLAs. First-response, resolution, and follow-up clocks, visible to the agent, escalated automatically if they slip. Tier-aware: VIP customers get 1-hour SLAs without anyone tagging the ticket.
- Per-tier SLA definitions
- Business hours / 24x7 modes
- Auto-escalation on breach risk
- SLA dashboards per agent + team
One KB.
Internal + public.
The same article powers your public help site, your in-app contextual help, and your internal agent macros. Edit once. AI suggests relevant articles to both the customer and the agent.
- Public help site (your domain)
- Internal-only articles
- AI search + suggestion
- Versioning + scheduled publish
CSAT that
tells you why.
Post-ticket surveys with NPS, CSAT, and free-text questions. Per-agent dashboards. Templates you can configure per channel and issue type, so a customer-portal ticket gets a different ask than an in-store interaction.
- Configurable post-ticket surveys
- NPS + CSAT + open response
- Per-agent satisfaction trends
- Tag low-CSAT for follow-up
Every support view, in one place.
Tickets & queues
Channels & chat
Knowledge & feedback
Every ticket arrives with the customer's whole history in the sidebar.
Helpdesk + the rest.
Where this module shines.
Every module, its own page.
Each module in Support & Helpdesk is a full page of its own, open any one to see what it does and the exact tool it replaces.
Support.
In context.
Unlimited agents, unlimited tickets. No per-agent fee, no “premium channel” tier for social DMs.